Social Services Training Guide
Contact Info
- Phone Extension: 701-757-2100 x1218
General Appointment Information:
- SpectraPlan ONLY: 30 minutes
- Marketplace: 90 minutes
- All other SS needs: 60 minutes (*unless approved by Social Services staff*)
Appointment Notes
- Include chief complaint (e.g., transportation, RX assistance, insurance, SP)
- Note if patient refused to provide information
- Indicate who approved the visit (medical, dental, SS, Optometry, etc.)
- If not in-person, specify method (Teams, phone, Zoom)
- *Must be approved/requested by SS staff only*
Staff overview
| Name | Role / Focus | Trained In | Not Trained In / Notes |
|---|---|---|---|
| Kayla Hochstetler | Supervises SS staff. Not taking new patients unless approved by Kayla or Charge SW. | FTR, Community Connect, ACP, Marketplace | Housing Prioritization Tool (HPT) |
| Taylor Becker | Supervises Social Work Interns. Focus on SpectraPlan & insurance enrollment. In Larimore every Wednesday. | Marketplace, FTR, Community Connect, ACP | HPT |
| Haleigh Stenseth | SUD Triage Caseworker. Focus on patients in recovery. Triages MAT intake calls. Any SS staff can do MAT intake if needed. | Marketplace, FTR | Community Connect, HPT |
| Callie Smith | Specializes in housing issues. Completes HPTs. | Community Connect, FTR, Marketplace | — |
| Christy Cellmer-Bushy | Can see anyone. | Marketplace, FTR, Community Connect | HPT |
| Elizabeth Stevens | Can see anyone. | FTR, Community Connect | Marketplace, HPT |
| SW Interns | Can see anyone once trained. Focus on SpectraPlan, transportation, insurance enrollment. | — | Marketplace |
Social Service Processes, Staff Availability, and Scheduling
SS staff schedules are not public, except for:
- SpectraPlan
- Insurance navigation
- 1–2 same-day spots (available daily)
Same-Day Appointments
- PSRs may schedule for any reason
- Do not schedule until the day of the appointment
- Staff availability varies; holds are placed for flexibility
- Call at 7:30 AM, Monday–Friday — First Come, First Served
Scheduling Guidelines
- Patients needing insurance navigation or SpectraPlan: schedule as normal
- If patient is new or hasn’t visited in over a year:
- Must be triaged by Charge SS member before scheduling
- If patient presents and no same-day spot is available:
- Ask reason for visit and get MRN
- Say:
“Please give me a few minutes as I reach out to our Social Services team and inquire if anyone is available to come out and see you. Please have a seat until I have an answer.”
- Keeps front desk clear for other patients
- Relay SS staff guidance to patient
Additional information
Housing Prioritization Tool (HPT)
- Formerly called VISPDAT
- Vulnerability assessment for housing
- Only Callie can complete due to system access from a previous grant
- Refer patients asking for HPT to Charge SS staff for triage
- Patients may also be referred to the Mission
Free Through Recovery (FTR)
- Collaborative program with ND DHS Behavioral Health Division & DOCR
- For justice-involved individuals with behavioral health concerns
- Spectra Health provides Care Coordination
- Referrals must come from probation/parole
Community Connect
- Collaborative program with ND BHS Behavioral Health Division
- Spectra Health provides Care Coordination
- Patients must:
- Complete application
- Select Spectra Health as provider
- Be approved to access services
SW/BH/Optom Checklists
Start of day
| Task | Notes |
|---|---|
| Turn lights on | |
| Log into comuter/phone | Turn scanner on |
| Log into Epic and Teams | |
| Tend to Teams/Provider requests | For example: When a provider is out, rescheduling |
| Collect chart prep from optom area | |
| Check voicemails, return patient calls | |
| Work on patient MyChart messages for your department | |
| Start chart prep | |
| Confirmation calls | Typically done before noon |
Reminder - check voicemails throughout the day and return patient calls as time allows.
Weekly
Please remember to check the waitlist for your department.