patientservices:chiro

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patientservices:chiro [2025/09/29 09:21] – [Staff overview] christopher.helmoskipatientservices:chiro [2025/09/29 09:58] (current) – christopher.helmoski
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 ===== Staff overview ===== ===== Staff overview =====
  
-**Kayla Hochstetler**   +^ Name ^ Role / Focus ^ Trained In ^ Not Trained In / Notes ^ 
-  * Supervises SS staff   +| **Kayla Hochstetler** | Supervises SS staff. Not taking new patients unless approved by Kayla or Charge SW. | FTR, Community Connect, ACP, Marketplace | Housing Prioritization Tool (HPT) | 
-  * Not taking new patients unless approved by Kayla or Charge SW   +| **Taylor Becker** | Supervises Social Work Interns. Focus on SpectraPlan & insurance enrollment. In Larimore every Wednesday. | Marketplace, FTR, Community Connect, ACP | HPT | 
-  * Trained in: FTR, Community Connect, ACP, Marketplace   +| **Haleigh Stenseth** | SUD Triage Caseworker. Focus on patients in recovery. Triages MAT intake calls. **Any SS staff can do MAT intake if needed.** | Marketplace, FTR | Community Connect, HPT | 
-  * **Not trained in**: Housing Prioritization Tool (HPT) +| **Callie Smith** | Specializes in housing issues. Completes HPTs. | Community Connect, FTR, Marketplace | — | 
- +| **Christy Cellmer-Bushy** | Can see anyone. | Marketplace, FTR, Community Connect | HPT | 
-**Taylor Becker**   +| **Elizabeth Stevens** | Can see anyone. | FTR, Community Connect | Marketplace, HPT | 
-  * Supervises Social Work Interns   +| **SW Interns** | Can see anyone once trained. Focus on SpectraPlan, transportation, insurance enrollment. | — | Marketplace |
-  * Focus: SpectraPlan & insurance enrollment   +
-  * Trained in: Marketplace, FTR, Community Connect, ACP   +
-  * In Larimore every Wednesday   +
-  * **Not trained in**: HPT +
- +
-**Haleigh Stenseth**   +
-  * SUD Triage Caseworker   +
-  * Focus: Patients in recovery   +
-  * Triages MAT intake calls and assists with scheduling +
-    * *Any SS staff can do MAT intake if needed* +
-  * Trained in: Marketplace, FTR   +
-  * **Not trained in**: Community Connect, HPT   +
- +
-**Callie Smith**   +
-  * Specializes in housing issues   +
-  * **Completes HPTs**   +
-  * Trained in: Community Connect, FTR, Marketplace +
- +
-**Christy Cellmer-Bushy**   +
-  * Can see anyone   +
-  * Trained in: Marketplace, FTR, Community Connect   +
-  * **Not trained in**: HPT +
- +
-**Elizabeth Stevens**   +
-  * Can see anyone   +
-  * Trained in: FTR, Community Connect   +
-  * **Not trained in**: Marketplace, HPT +
- +
-**SW Interns**   +
-  * Can see anyone once trained   +
-  * Focus: SpectraPlan, transportation, insurance enrollment   +
-  * **Not trained in**: Marketplace  +
  
 ===== Social Service Processes, Staff Availability, and Scheduling ===== ===== Social Service Processes, Staff Availability, and Scheduling =====
  
-  * SS staff schedules are **not** public except for:+** SS staff schedules __are not public__, except for:**
     * SpectraPlan     * SpectraPlan
     * Insurance navigation     * Insurance navigation
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 **Same-Day Appointments**   **Same-Day Appointments**  
   * PSRs may schedule for any reason     * PSRs may schedule for any reason  
-  * Do **not** schedule until the day of the appointment  +  * __Do not__ schedule until the day of the appointment  
   * Staff availability varies; holds are placed for flexibility     * Staff availability varies; holds are placed for flexibility  
   * Call at **7:30 AM, Monday–Friday** — First Come, First Served   * Call at **7:30 AM, Monday–Friday** — First Come, First Served
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   * Patients needing insurance navigation or SpectraPlan: schedule as normal     * Patients needing insurance navigation or SpectraPlan: schedule as normal  
   * If patient is new or hasn’t visited in over a year:   * If patient is new or hasn’t visited in over a year:
-    * Must be triaged by Charge SS member before scheduling  +      *  Must be triaged by Charge SS member before scheduling  
   * If patient presents and no same-day spot is available:   * If patient presents and no same-day spot is available:
     * Ask reason for visit and get MRN     * Ask reason for visit and get MRN
-    * Say:   +    * Say: \\ <code> “Please give me a few minutes as I reach out to our Social Services team and inquire if anyone is available to come out and see you. Please have a seat until I have an answer.” </code>
-      > “Please give me a few minutes as I reach out to our Social Services team and inquire if anyone is available to come out and see you. Please have a seat until I have an answer.”  +
     * Keeps front desk clear for other patients       * Keeps front desk clear for other patients  
     * Relay SS staff guidance to patient     * Relay SS staff guidance to patient
  
-==== extra information ==== +===== Additional information =====
  
-__The Housing Prioritization Tool (previously called the VISPDAT)__ is a vulnerability assessment for housing options. The reason we cannot all complete it is that you have to enter it into a different system that only Callie has access to, due to a previous grant position. Anybody who comes in specifically asking to complete a VISPDAT or Housing Prioritization Tool, should be referred to the Charge Social Services staff for the day to be triaged. Patients can also be referred to the Mission to complete this assessment.  +**Housing Prioritization Tool (HPT)**   
 +  * Formerly called VISPDAT   
 +  * Vulnerability assessment for housing   
 +  * Only Callie can complete due to system access from a previous grant   
 +  * Refer patients asking for HPT to Charge SS staff for triage   
 +  * Patients may also be referred to the Mission
  
-__Free Through Recovery (FTR)__ is a collaborative program with the ND DHS Behavioral Health Division and the Department of Corrections and Rehabilitation (DOCR) for individuals involved in the justice system who have behavioral health concerns. Spectra Health provides Care Coordination services for individuals referred to us from the FTR program. Referrals for this program HAVE to come from probation/parole so we cannot enroll someone in the program. Free Through Recovery | Health and Human Services North Dakota +**Free Through Recovery (FTR)**   
 +  * Collaborative program with ND DHS Behavioral Health Division & DOCR   
 +  * For justice-involved individuals with behavioral health concerns   
 +  * Spectra Health provides Care Coordination   
 +  * **Referrals must come from probation/parole**
  
-__Community Connect__ is a collaborative program with the ND BHS Behavioral Health Division. Spectra Health provides Care Coordination services for individuals referred to us from the Community Connect program. Patients need to complete application for Community Connect, select Spectra Health as their preferred provider and be approved in order to access these services. Community Connect | Health and Human Services North Dakota +**Community Connect**   
 +  * Collaborative program with ND BHS Behavioral Health Division   
 +  * Spectra Health provides Care Coordination   
 +  * Patients must: 
 +      * Complete application 
 +      * Select Spectra Health as provider 
 +      * Be approved to access services
  
- ==== SW/BH/Optom Checklists ====+ ===== SW/BH/Optom Checklists =====
  
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  • patientservices/chiro.1759155691.txt.gz
  • Last modified: 2025/09/29 09:21
  • by christopher.helmoski